Terms and Policies

Last updated: September 21, 2026

These terms apply to every purchase made on baimless.com and on the learning platform curso.baimless.com. By purchasing, you confirm that you have read and agree to them. If you have any questions, write to support@baimless.com before buying.

1. Who we are

Baimless is an online programming school that produces video courses and sells access to its members community.

Name: Baimless
CNPJ (Brazilian tax ID): 38.890.470/0001-40
City: São Paulo – SP, Brazil
E-mail: support@baimless.com
Website: baimless.com

2. Customer support

E-mail: support@baimless.com — the official channel for questions, access problems, refunds, cancellations and disputes.
Discord: discord.gg/gydB4MmzXd — community and quick help.
Response time: within 2 business days.
Languages: Portuguese, English and Spanish.

To speed things up, include the e-mail used for the purchase, the product name and the payment date.

3. What we sell

We sell digital products only. We do not sell or ship physical goods.

Online programming courses (Python, JavaScript, C# and SQL): in production. Once on sale, they will be video lessons on the curso.baimless.com platform, with a one-time payment and lifetime access.
Community Pass (7, 15, 30 or 90 days, or lifetime): access, for the purchased period, to the Baimless members area — private community channels, direct support from the team and exclusive content for members. One-time payment per period.

“Lifetime access” means indefinite access, with no further charge, for as long as Baimless keeps the platform in operation. If a course is discontinued, students will be notified by e-mail at least 30 days in advance.

Courses in production appear on the website only as “in production” and are not sold until all of their lessons are published.

The description, syllabus and price of each product are shown on the product page before purchase.

4. Prices and payment

Prices are in Brazilian reais (BRL). The amount shown on the payment page (checkout) is the final amount charged.
Payment is made by credit card, under the conditions shown at checkout (single payment or installments, when available).
Payments are processed by a third-party payment provider. Baimless does not receive or store your full card number.
The charge appears on your card statement as BAIMLESS.
You receive a purchase confirmation at the e-mail provided at checkout.

5. Delivery and access

Courses: once payment is confirmed, the course is unlocked in your account on curso.baimless.com, linked to the purchase e-mail. This usually takes a few minutes.
Pass: access is granted by the team on Discord after payment is confirmed, and the purchased period starts counting from that moment.
If access is not granted within 24 hours, write to support@baimless.com. If we cannot grant access, you receive a full refund, regardless of the time elapsed.

6. Refund policy

6.1 7-day guarantee (right of withdrawal)

In accordance with article 49 of the Brazilian Consumer Protection Code, you may withdraw from any purchase within 7 (seven) calendar days of the payment date and receive 100% of the amount paid, without giving a reason. This applies to courses and to every Pass period, including purchases made during a promotion.

6.2 Other cases with a full refund, at any time

Duplicate charges, or an amount different from the one shown at checkout.
A charge the cardholder does not recognize and did not authorize.
Access not granted, or a technical problem on our side that prevents use and is not solved within 7 days of being reported to support.

6.3 How to request

E-mail support@baimless.com with the subject “Refund”, stating the purchase e-mail and the product.
We acknowledge the request and process it within 5 business days.
The refund goes back to the same card used for the purchase. How long it takes to show on your statement depends on your card issuer and can take up to two billing cycles; for installment purchases, all installments are cancelled.

6.4 After 7 days

Except for the cases in 6.2, requests made after the 7-day period are not refundable, because the digital content has already been made fully available. We will review any exceptional situation sent to support in good faith.

Once a refund is issued, access to the refunded product is closed and the related certificate, if issued, is revoked.

7. Returns

Baimless does not sell physical products and does not ship anything. Therefore there is no merchandise return process. For digital products, a “return” is the refund described in section 6: access is closed and the amount is reversed.

8. Cancellation policy

We do not sell automatically renewing subscriptions. Courses and the Pass are one-time payments. No future charge is made without a new purchase by you.
Courses: to cancel a purchase, request a refund within 7 days (section 6). There is no monthly fee to cancel.
Pass: access ends automatically at the end of the purchased period, with no additional charge. Cancellations within 7 days of purchase receive a full refund; after that, access remains available until the end of the period already paid.
There is no cancellation fee or penalty.
You can request deletion of your account at any time through the support e-mail (see section 13).

9. Disputes and chargebacks

If you do not recognize a charge from Baimless, contact us first at support@baimless.com. Unauthorized or duplicate charges are fully refunded, without the need to open a dispute with your bank.
You remain free to dispute a charge directly with your card issuer at any time.
When a dispute (chargeback) is opened, we respond to the financial institution with the purchase information (date, product, confirmation e-mail and access records). While the dispute is under review, access to the disputed product may be suspended.
If the dispute is decided in the cardholder's favor, access to the product is closed. If we have already refunded the same purchase, we inform the bank to avoid a double refund.

10. Promotion terms and conditions

When Baimless runs promotions, discounts or coupons, the rules below apply, in addition to the specific conditions stated in the announcement itself:

Every promotion states the promotional price, the participating product and the validity period (end date and time, Brasília time).
The discount applies only to purchases completed within the announced period and is applied at checkout, where the final amount is shown before payment.
Promotions and coupons cannot be combined, unless the announcement says otherwise.
Coupons are personal, cannot be exchanged for cash and may have usage limits.
Products bought on promotion carry the same rights: 7-day guarantee, access and certificate. In the event of a refund, the amount actually paid is returned.
A later price reduction does not entitle earlier purchases to a refund of the difference.
If a promotion has a limited number of spots, that limit is stated in the announcement.

11. Legal and export restrictions

Age: purchases must be made by people aged 18 or over. Minors may study, but the purchase must be made and authorized by a parent or legal guardian who holds the payment method.
Countries and sanctions: products are offered from Brazil, priced in Brazilian reais. We do not sell to persons or entities on United Nations Security Council sanctions lists, or located in countries and regions subject to comprehensive international embargoes or sanctions, in line with our payment provider's rules.
Use of the content: you are solely responsible for how you use what you learn and agree to respect Brazilian law, the laws of your country and the terms of use and intellectual property rights of third-party software and services.
Taxes: if you are outside Brazil, any taxes, foreign transaction fees or currency conversion fees charged by your bank are your responsibility.

12. Terms of use

Account: courses are accessed through a personal account on the platform. You are responsible for keeping your password confidential and for activity on your account.
License: a purchase grants you a personal, non-transferable, non-exclusive license to watch the content. Sharing the account, reselling, redistributing, recording or publishing lessons and materials is prohibited.
Intellectual property: videos, texts, code and the Baimless brand belong to Baimless or its licensors. Sample source code may be used in your own projects.
Community conduct: harassment, discrimination, spam, illegal content and sharing pirated material are not allowed. Violations may lead to suspension of community access, after a warning.
Suspension: we may suspend accounts that breach these terms (for example, account sharing or reselling). In that case, you will be notified by e-mail with the reason.
Results: the courses teach programming skills. We do not guarantee employment, income or any specific professional outcome.
Availability: we strive to keep the platform available, but interruptions may occur for maintenance or due to third-party failures.

13. Privacy policy (Brazilian LGPD)

Data we collect: name, e-mail, platform login data, course progress and purchase history. Card data is collected and processed directly by the payment provider, not by Baimless.
How we use it: to grant and maintain your access, issue certificates, provide support, process refunds and disputes, prevent fraud and comply with legal obligations.
Who we share it with: only service providers needed to operate (payment processor, hosting, e-mail delivery and website protection). We do not sell your data.
Cookies: we use cookies required for login, security and the functioning of the website.
Your rights: you can request access, correction, portability or deletion of your data, and withdraw consent, by e-mailing support@baimless.com. We reply within 15 days.
Retention: we keep data while your account is active and afterwards for as long as required by legal and tax obligations.

14. Changes and jurisdiction

We may update these terms. The version in force is always the one published on this page, with the last update date at the top. Changes do not affect purchases already made, which follow the rules in force on the purchase date.

These terms are governed by the laws of the Federative Republic of Brazil, in particular the Consumer Protection Code and the General Data Protection Law (LGPD). The courts of the consumer's domicile have jurisdiction. This English version is a translation; in case of conflict, the Portuguese version prevails.